Frequently Asked Questions
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Can I come and take a tour?
Yes! We would love the opportunity to show you the building and discuss the details of your event. Please call us at 910-473-5550 or send us an email at firstname.lastname@example.org . We will make sure we schedule a time with you when we don’t have events taking place in the rooms that you would like to see. We typically schedule tours from 9am-5pm during the week, and we can often also accommodate tours on Saturdays and occasional weekday evenings.
When is The Terraces on Sir Tyler open?
The Terraces on Sir Tyler is available for events every day from 7am-11pm. Contact us directly for rental rates after 11pm. On days when we do not have events scheduled, our business hours are Monday-Friday from 9am-5pm.
How do I book my event?
Bookings can be done in person at the building, or over the phone. For payment plan options, please make your reservation at the building or over the phone with the Director of Meetings & Events, Dayma Edwards.
Do you offer payment plans?
Yes, we offer payment plans and we are happy to work with you. An initial deposit is due at the time of booking and you have the option to pay in full or to set up a monthly payment plan. For specific information, please contact Dayma Edwards. If you are booking within 3 months of your event, full payment is due at the time of booking.
How can I make my payments?
The Terraces on Sir Tyler accepts payments by credit or debit card (Visa & MC only), personal check, cashier’s check or money order. We do not accept cash. If you are paying with a credit or debit card, feel free to call 910-473-5550.
What is your cancellation policy?
Once you are booked there is no refund of money upon cancellation or rescheduling. If you need to cancel and if your event is more than 60 days away you will forfeit your deposit and we will refund any payments made towards the balance. If the event is canceled in less than 60 days you will forfeit your deposit and owe 50% of the contract price. If you are paid in full, we can issue you a refund for the remaining 50%. If you need to reschedule we will transfer your deposit and any payments made within a reasonable time frame.
How much time should I book the space for?
During the weekdays (Monday-Friday) you can rent each room for the amount of time you need the space for, including the time that you need for your decorating. Blocks of time start on the hour. We have business-friendly time blocks available from 7am-5pm as well as after-hours time block 5pm to 11pm. We only book one event on Saturdays and Sundays with the time block of 10am to 11pm. When you arrive at the start of your event, everything that the Terraces provides will be set up, allowing you and your vendors time to set up any additional items. The Terraces will take care of room cleanup at the end of your booking time and that does not count as part of your reservation. We are happy to remove anything you would like thrown away but ask that you have your guests, décor, personal items, etc., removed by the end of your time block.
I don’t need 13 hours; Why can’t I rent fewer hours than that?
In our vast experience in the event industry, we have found that it is stressful for both the event host and the vendors to try to complete everything in a smaller block than 6 hours (13 hours for wedding events). This causes your caterer to be rushed, doesn’t allow much time for the setup of personal items, and it adds undue stress. Because of this, we have competitively priced our time blocks so that you have a comfortable amount of time while still staying within your budget.
What is included with each reservation?
All wedding or social event reservations include: tables, chairs, access to the outdoor terraces and 2nd floor Bridal Suite. Corporate reservations include tables, chairs, access to the outdoor terraces and wireless Internet.
What Audiovisual Equipment do you provide and how much does it cost?
All of our rooms are equipped with free Wi-Fi, a drop-down screen (or flat-screen TV), ceiling built-in HD projector, surround sound, and hook-ups for a laptop or an iPod/MP3 player. We are also happy to provide microphones (wireless or lapel) in any of our event rooms. Please see the attached pricing sheet.
Can I bring in outside catering?
At the Terraces we have an open-vendor policy. We have a list of recommended vendors that you are welcome to choose from but we do not require you to use anyone on that list, with the exception of our preferred caterers and professional Wedding Planners/Day-of-Coordinators.
What is your alcohol policy?
A client is able to serve beer and wine using a contracted bartender without any special permits. If you are planning on serving liquor at your event the Terraces requires all clients to go through the ABC Commission to acquire a Limited Special Occasion permit. Please contact ABC Commission at http://abc.nc.gov/Permit/ApplyLSO for more information.
What are my décor options?
You are welcome to design a custom room layout using http://www.allseated.com/ . The Terraces offers linens for rent in White or Ivory for all our tables ($3 to $10 each depending on the table size) with the exception of the cocktail tables. We also offer linen napkins with a limited color palette for .20 cents each.
Is there a Bridal Suite and/or room for the Groom where we can get ready?
Yes! The bridal suite located on the 2nd floor provides a great space to get ready for the big day as well as store personal items during your event. The Bridal Suite is included in the rental of the venue. We also have a conference room located on the first floor that makes a great groom’s room on the day of the wedding! Rental fee for the conference room is $150 for the day, includes wi-fi, a large screen TV and access to a restroom.
Can we come early to decorate?
You are allowed access to your rooms when your time block starts, so if you know you will be needing extra time to decorate, make sure you include your decorating time in whatever time block you choose. When your time block begins, we will have all of your tables, chairs and tablecloths (if rented thru us) set so the room will be ready for you or your vendors to decorate at that time.
Will the Terraces Staff set up my décor if I drop it off?
We appreciate the vision and individuality that you bring to your event, and we don’t feel that it would be appropriate for our staff to set up such personal items. We would never want you to walk into your event and be disappointed with how your décor was arranged if we failed to recreate the look that you have been envisioning. For that reason, we think it’s best that you hire a professional Wedding Planner or Day of Coordinator from our list who has been involved with your creative process come in and set up your personal items during your time block. Don’t worry though—we will have all of your tables, chairs, linens (if applicable) set up and ready to go when you arrive!
Do you allow candles?
Yes, as long as they are housed in containers that are taller than the candles to catch the wax and so the flames are not exposed.
Do you allow sparklers or grand exits?
Sparklers are permitted, however they are allowed outside ONLY. If a fine is assessed by the city to the client or to the Terraces for improper use of fireworks or sparklers, the client will be responsible for paying all fines in full (including those assessed to the Terraces). Bubbles are permitted, however inside they can provide a slipping hazard so we prefer they be kept outside as much as possible. We do not allow confetti, rice, fake flower petals, hay or glitter.
Do you have a catering kitchen?
Yes. The Terraces provides a prep space that features multiple sinks, double refrigerator, flash freezer, double warmer and plenty of counter space. We also provide ice and use of a microwave as needed. Our caterers can access the kitchen thru our covered service entrance in the back of the building.
Can we cook our own food at the Terraces?
The Terraces provides a prep space, and even though it is equipped with a stove or oven clients are not allowed to use to cook. The prep space is ideal for preparing cold items and placing warm items in chaffing dishes. Caterers or restaurants should be prepared to bring the food in hot boxes to keep it warm for your event.
I lost something at an event. Do you have a Lost & Found?
Yes, we have a lost and found. You will need to contact the Director of Meetings & Events, Dayma Edwards at 910-473-5550 directly to see if your item has been located.
©2017 The Terraces on Sir Tyler
1826 Sir Tyler Drive
Wilmington NC, 28405
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